SUPPORT

General Support

If you have any questions or issues with our platform, feel free to contact us.

Email: support@info-grove.com

Call: 604-304-0020 ext 102

Frequently Asked Questions

Where do I go to setup an account?

To setup an account, contact our sales team at sales@info-grove.com or use our contact form.

How can I see the app analytics?

You can view the number of downloads from your respective app store account dashboards. Advanced usage statistics are available for Gold subscription customers via Google Firebase Analytics. Your support representative can provide you access. 

What mobile devices are supported?

The mobile applications are natively supported on iOS 11.0, 12.0, and 13.0 on iPhone 6, 6+, 6s, 6s+,7, 7+,8,8+, X, Xs, Xs Max, 11, 11 Pro, 11 Pro Max, and Xr on Apple devices and on Android 5.0 and above on Samsung Galaxy series phones, LG G series phones, Google Pixel series phones, and HTC One series phones.

What technology is used to develop the apps?

The apps are developed as Native applications to provide the best user experience for the device used. Each app is developed using the relevant toolkit for their respective operating systems (Android and iOS).

Is the platform secure?

Yes. All communications are over https / ssl and our platform is built on top of a SOC2 / ISO 27001 compliant hosting provider. 

Where is the data stored?

We use the Canadian cloud services providers to ensure data sovereignty, as well as flexible processing and bandwidth control in order to meet the performance and service delivery requirements. The operational servers are located in Toronto, Ontario and our backup servers are located with a different provider in Montreal, Quebec.

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